Having had enough of another shop’s terrible and (What I consider to be) underhanded service, I decided to bring my diesel truck to Dagger. It had a lot of problems and I needed a second opinion. I immediately felt better after speaking to Mark on the phone. He simply told me to bring it in. It was not reasonable to quote over the phone until Dagger has successfully diagnosed the problem. I liked that approach; it made me feel secure that I would be charged to fix the problem, not everything else on the vehicle.
The Service was prompt and courteous. I had answers within hours of dropping off the truck. The news was not good. The bill was going to be a big one – but at several thousand less than I had been quoted to fix it at the other shop. As a result I could afford to fix ALL of the problems with the truck – for essentially the same price the other shop would have charged me just to get my truck back on the road.
My experience left me feeling that someone was looking out for me and that Dagger was interested in developing a Customer not an Invoice. The truck is running great and I could not be happier. I’d recommend Dagger to anyone that wants to be treated fairly and actually get what you pay for.
Great Job···· Kelly
Thank You for all that you have done to try to get us home from vacation. You have gone over and beyond what any service shop would do for their customers. We greatly appreciate everything you‚ve done, within your means to get our truck on the road. Thank you for getting us hotel accommodations, driving us around and getting us a rental car. You have made our visit to your shop very memorable in a good way.
We hope for your shop to have good fortunes, for we truly believe good things happen to good people.
Thank you for all your graciousness!!!!
Mark and Billie – Whitecourt, AB.
They did a great job on my truck repairs. They kept me informed the entire time and every expenditure was authorized in advance by me. It is a relief to find a repair facility with integrity. I highly recommend them.
“These guys are honest!! = efficient.” – M V
My wife thinks I like coming here...and she is right. – Rob